Privacy policy
This notice explains how personal information may be handled when you send ReBike a bicycle repair enquiry, ask about maintenance work or provide details about a bicycle that may require service.
Information collected
| Information | Why it is used |
|---|---|
| Name and email | To identify your bicycle service enquiry and provide a relevant response about the repair or maintenance request. |
| Phone number | To discuss bicycle condition, repair requirements or follow up when you choose to provide a telephone number. |
| Bicycle type, service area and repair notes | To understand the type of bicycle involved, the mechanical concern, requested service, riding conditions and other information relevant to the repair enquiry. |
| Technical metadata | Limited browser, submission and referral information may be used to help reduce spam, protect enquiry forms and investigate technical problems affecting message delivery. |
How the information is used
- To respond to your bicycle repair or maintenance enquiry.
- To discuss bicycle service options, repair requirements and possible workshop arrangements.
- To understand reported symptoms involving brakes, gears, tires, wheels, drivetrain components or other parts of the bicycle.
- To help protect service enquiry forms from spam, automated submissions and unauthorized use.
- To maintain a limited record of repair discussions when follow-up information is needed.
Retention period
Bicycle service enquiry records may be retained for a limited period so that repair questions, requested maintenance and follow-up conversations can be handled consistently. Information may subsequently be removed when it is no longer needed, unless continued retention is necessary for an active service arrangement or another applicable legal obligation.
Sharing
Personal information should only be accessible to the business handling the bicycle repair enquiry and technical providers that are necessary to host the website, protect its forms, maintain security or deliver messages submitted through the service.
Your choices
You may request that information associated with a bicycle repair enquiry be reviewed, corrected or deleted where applicable. You can use the ReBike contact page or the privacy email provided below to raise a request concerning information you have submitted.