Terms of use
These terms describe the intended use of the ReBike website, its bicycle service information and the enquiry form used by riders to provide details about repairs, maintenance and bicycle service requirements.
Website purpose
The website provides general information about bicycle repairs, tune-ups, component adjustments, wheel service and other maintenance considerations. It also gives riders a way to submit information about a bicycle problem so repair requirements and possible service arrangements can be discussed.
Repair enquiry process
- Review the bicycle service category that most closely matches the problem, maintenance need or component requiring attention.
- Provide useful information about the bicycle type, symptoms, recent maintenance, riding conditions and preferred service timeframe.
- Wait for a direct response before treating any repair recommendation, service availability, pricing or workshop arrangement as confirmed.
No automatic repair appointment
Submitting a bicycle repair enquiry does not automatically reserve a service slot, guarantee that a particular repair will be performed or create a payment obligation. Bicycle condition, requested work, service availability and any applicable arrangements must be reviewed and confirmed separately.
Accurate bicycle information
Please provide information that accurately describes the bicycle and the issue you have observed. Useful details may include the bike type, affected components, unusual sounds, braking or shifting problems, visible wear and recent repair work. The enquiry form should not be used to submit unlawful, deceptive, abusive or intentionally misleading material.
Service information and availability
Bicycle service descriptions, workshop information and other website content may be updated, corrected or temporarily unavailable as repair offerings and operating arrangements change. Information displayed on the website should therefore be treated as general service guidance until specific repair requirements and arrangements have been confirmed.
Rider responsibilities
Riders are responsible for describing known bicycle problems honestly and for providing relevant information about previous repairs, modifications or maintenance when submitting an enquiry. Where a bicycle has a safety-critical issue, continued riding should be considered carefully until the condition of the affected components can be properly assessed.